Using Hadley Wood Station's Step Free Access
There can be many reasons why people will use our step free entrance (to and from Platform 4) with or without needing extra help from Great Northern’s Assisted Travel Scheme. It will make the station easier to use for anyone with heavy bags, bikes or buggies or anyone of any age with mobility issues or hidden disabilities that make stairs a problem.
GTR Great Northern states that “The majority of passengers travel on our network without booking assistance (“turn up and go”). But if you want the security of knowing that assistance will definitely be available, and especially if you need assistance to move between train and platform, we strongly recommend that you book ahead either online or by using the new national Passenger Assist app.
You can find out about bringing wheelchairs and mobility scooters on to Great Northern trains here.
There can be many reasons why people will use our step free entrance (to and from Platform 4) with or without needing extra help from Great Northern’s Assisted Travel Scheme. It will make the station easier to use for anyone with heavy bags, bikes or buggies or anyone of any age with mobility issues or hidden disabilities that make stairs a problem.
GTR Great Northern states that “The majority of passengers travel on our network without booking assistance (“turn up and go”). But if you want the security of knowing that assistance will definitely be available, and especially if you need assistance to move between train and platform, we strongly recommend that you book ahead either online or by using the new national Passenger Assist app.
You can find out about bringing wheelchairs and mobility scooters on to Great Northern trains here.
- Everyone alighting on Platform 4 can use step free ramp to exit the station.
- Passengers travelling north from Hadley Wood can use it to enter the station on to Platform 4.
- Passengers needing step free access to travel south towards London Kings Cross (a fully step free station) will need to “circulate” via Potters Bar. They can do so without additional fare thanks to special permission from the DfT.
- Please note this applies only to those who need to circulate to go south, and their travel companions: it does not allow them to exit or break their journey at Potters Bar.
- Passengers travelling to Hadley Wood from the north and those needing help to move between the platform and the train, such as wheelchair users, will still need to use GTR's Assisted Travel Scheme to explain their requirements and book the staff-operated ramp.
- GTR’s assisted travel helpline is open 24 hours a day, except on Christmas Day. To make sure that they can make staff available to help you, we recommend you book at least two hours in advance of travelling.
Telephone 0800 058 2844
Textphone 0800 138 101
Passenger Assist app